Warranty
BionX warranty is considered amongst the best in the market. Our products are warranted to the original retail purchaser when purchased directly from an authorized BionX dealer
Limited Warranty
All components, except the battery are covered against manufacturing defect for a period of two (2) years from date of purchasing.
The battery is covered against manufacturing defect for a period of one (1) year from date of purchasing.
Warranties are limited to replacement of parts and/or products determined by BionX, at its sole discretion, to be defective.
BionX Limited Warranty does not cover or apply to the following: normal wear and tear; any damage, failure and/or loss caused by accident, shipping, misuse, neglect, abuse and/or failure to follow instructions or warnings as stated on the product or in the applicable BionX User Guide or other printed materials provided with the product; damage, failure and/or loss caused by the use of the product for stunt riding, ramp jumping, competition, acrobatics, trick riding or other similar activities, or use in any other manner for which such products were not specifically designed.
This warranty does not apply to any products or components, mechanical and/or electrical, which have in any way been altered from their original configuration by any person. BionX will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
The BionX Limited Warranty does not cover or apply to any BionX product used for rental or commercial purposes unless the specific product is authorized by BionX as acceptable for rental or commercial use.
The BionX Limited Warranty does not cover or apply to any BionX product sold by a non-authorized reseller or retailer.
The BionX Limited Warranty does not cover or apply to any replacement, maintenance or accessory parts not sold directly by BionX to the original retail purchaser.
WARNING
North America and Europe have different legislations in regards of bike electric drive systems. Please note that BionX will not be able to service a system bought in a country and delivered, exported or moved to another, if the local legislation differ from the one from the country of origin.
Who to contact for Parts and Services
Contact your BionX authorized dealer for replacement parts, spares or other accessories.
If you are having problems with your BionX system, our Troubleshooting section should solve most currently encountered issues by users. If you are not able to solve the issue, go to your closest authorized BionX dealer. Don’t forget to bring your original invoice if your product is under warranty.
